Skip to Store Area:

Appliance.com

Newsletter

You're currently on:

Disclaimer:

This statement is subject to revision without prior notification. Appliance.com, LLC may contain links to other websites and is not responsible for the content or privacy practices of other websites.

Shipping & Delivery

Most orders placed before 2 p.m. EST ship within 24 hours, standard Fed-Ex / UPS delivery unless otherwise noted. Some products, such as Major Appliances, Large Television, Furniture or other items that require special handling during delivery may require a longer period to process and schedule delivery. For information regarding orders, please refer to your tracking information as provided at the time of shipment, or feel free to contact us at;

customerservice@appliance.com

Appliance.com@esend.com

 

Or call us at 1.800.563.5935. (For Product related Customer Service)


or we can be reached at 1.866.256.9093 (For Customer Service related to Parts orders)

For Mail, we can be reached at

 Appliance.com, LLC

P.O. Box 974, Midtown Station

New York, NY 10018

 Privacy & Security

       Appliance.com, LLC respects your privacy and has instituted policies that are intended to ensure that any personal information that you provide to us is handled in a safe and responsible manner.

It is unnecessary to provide personal information in order to gain access to or browse our website. Personal information may be collected in various forms including product registrations, purchasing extended service agreements, e-mail messages, and requests for information from Appliance.com, LLC. By using our website, you consent to the collection and use of this information by Appliance.com, LLC.

For your protection, Appliance.com, LLC does not sell, trade or rent the customer information provided to us to third parties. However, we may use personally identifiable information provided by visitors to fulfill the purpose for which such information was provided, as described by this Policy, and as disclosed at the time the visitor information is requested. Appliance.com, LLC or one of our affiliate companies may use personal information collected for internal marketing purposes such as market research. It may also be used to contact you about the latest product information or special promotions.

A technology called "cookies" may be used to provide you with tailored information. A cookie is a small data file that a website can send to your browser, which may then be stored on your hard drive so that we can recognize you when you return. Cookies do not alter your hard drive in any way and cannot be used to access any personal information from your computer.

Important Note:

Appliance.com, LLC is committed to protecting the safety and privacy of children using the internet. This site is not intended for persons under 13 years of age. By entering this site, users verify that they are 13 years of age or older. In keeping with the Children's Online Privacy Protection Act, we will never knowingly request personal identification information from children under the age of 13.

 Returns & Replacements

 Basic returns policy

 You may return most new, unopened items: TVs, computers, monitors, projectors, camcorders, digital cameras within 14 days of delivery for a full refund (excluding shipping). 30 days for all other products.

Items should be returned in their original product packaging with all manuals, accessories, cords, cards, remotes, plates, discs, etc.

Non-Returnable Items

 Some items are not able to be returned including:

·         Items that have been damaged through customer use or abused

·         Non-defective, opened computer software.

Restocking Fee

A restocking fee for non- defective items is applicable in some product categories:

·         25% for Special Order Products, including appliances

·         15% for opened TVs, notebook computers, projectors, camcorders, digital cameras, radar detectors, GPS navigation        

        Missing Item or Damaged Product Fee

       If the product is missing the original box, packaging material, contents, accessories and/or manuals, a missing item or damaged product fee may be charged.

 

Undeliverable Packages

Occasionally packages are returned to us as undeliverable. When the carrier returns an undeliverable package to us, we issue a full refund (including shipping charges).

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.

Large Item Returns

If you are returning a scheduled home-delivery item (e.g., TV), please call to arrange a pickup time.

These items do require a special type of return and cannot be returned like standard shipments.

If you need to return an item shipped via a specialty shipper, please visit our online

Returns Center and request the return. We will follow up with instructions for returning the item.

Note: Any return that is not the result of our error will be subject to a return shipping fee which will be deducted from the refund.

Returns Center

 Just visit our online Returns Center and we will guide you through the process and even supply you, if you wish, with a return mailing label you can print out.  The return mailing labels obtained from our online ReturnsCenter are valid only for returns shipped within the U.S.

If you use this mailing label and the return is a result of our error (you received an incorrect product), we'll pay the return shipping costs.

If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund. The amount deducted will be equivalent to our standard shipping costs for that item.

Each return mailing label is coded for a specific shipment.

Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund.

Each shipment must be returned using a separate mailing label.

Contact Us:

Customer Service: 800.563.5935

           Email: Appliance.com@esend.com

Ordering

Appliance.com follows the rules and regulations of the PCI (Payment Card Industry) when handling personal information such as payment methods and will not sell or share this information.

Questions? Contact Us;

Info@appliance.com